* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

:root {
    --primary-color: #2563eb;
    --secondary-color: #1e40af;
    --success-color: #10b981;
    --warning-color: #f59e0b;
    --danger-color: #ef4444;
    --critical-color: #dc2626;
    --bg-color: #f8fafc;
    --card-bg: #ffffff;
    --text-primary: #1e293b;
    --text-secondary: #64748b;
    --border-color: #e2e8f0;
    --shadow: 0 1px 3px 0 rgba(0, 0, 0, 0.1), 0 1px 2px -1px rgba(0, 0, 0, 0.1);
    --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -4px rgba(0, 0, 0, 0.1);
}

body {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    min-height: 100vh;
    padding: 2rem;
    color: var(--text-primary);
}

.container {
    max-width: 1200px;
    margin: 0 auto;
}

header {
    text-align: center;
    margin-bottom: 3rem;
    color: white;
}

header h1 {
    font-size: 2.5rem;
    margin-bottom: 0.5rem;
    text-shadow: 2px 2px 4px rgba(0, 0, 0, 0.2);
}

.subtitle {
    font-size: 1.1rem;
    opacity: 0.9;
}

.card {
    background: var(--card-bg);
    border-radius: 12px;
    padding: 2rem;
    margin-bottom: 2rem;
    box-shadow: var(--shadow-lg);
}

.card h2 {
    color: var(--primary-color);
    margin-bottom: 1.5rem;
    font-size: 1.5rem;
    border-bottom: 2px solid var(--border-color);
    padding-bottom: 0.5rem;
}

/* Form Styles */
.form-group {
    margin-bottom: 1.5rem;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

label {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 600;
    color: var(--text-primary);
}

input[type="text"],
input[type="email"],
textarea,
select {
    width: 100%;
    padding: 0.75rem;
    border: 2px solid var(--border-color);
    border-radius: 8px;
    font-size: 1rem;
    transition: all 0.3s ease;
    font-family: inherit;
}

input:focus,
textarea:focus,
select:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
}

textarea {
    resize: vertical;
}

.btn {
    padding: 0.875rem 2rem;
    border: none;
    border-radius: 8px;
    font-size: 1rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.btn-primary {
    background: var(--primary-color);
    color: white;
    width: 100%;
}

.btn-primary:hover {
    background: var(--secondary-color);
    transform: translateY(-2px);
    box-shadow: var(--shadow-lg);
}

.btn-primary:active {
    transform: translateY(0);
}

/* Triage Results */
.triage-results {
    animation: slideIn 0.5s ease;
}

@keyframes slideIn {
    from {
        opacity: 0;
        transform: translateY(-20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.triage-info {
    background: var(--bg-color);
    padding: 1.5rem;
    border-radius: 8px;
    margin-bottom: 1rem;
}

.triage-info h3 {
    color: var(--primary-color);
    margin-bottom: 1rem;
}

.info-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 1rem;
}

.info-item {
    display: flex;
    flex-direction: column;
}

.info-label {
    font-size: 0.875rem;
    color: var(--text-secondary);
    margin-bottom: 0.25rem;
}

.info-value {
    font-weight: 600;
    font-size: 1.1rem;
}

.priority-badge {
    display: inline-block;
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.875rem;
    font-weight: 600;
    text-transform: uppercase;
}

.priority-critical {
    background: #fee2e2;
    color: var(--critical-color);
}

.priority-high {
    background: #fef3c7;
    color: #d97706;
}

.priority-medium {
    background: #dbeafe;
    color: #2563eb;
}

.priority-low {
    background: #d1fae5;
    color: #059669;
}

/* Dashboard Stats */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 1rem;
    margin-bottom: 2rem;
}

.stat-card {
    padding: 1.5rem;
    border-radius: 8px;
    text-align: center;
    color: white;
    transition: transform 0.3s ease;
}

.stat-card:hover {
    transform: translateY(-5px);
}

.stat-card.critical {
    background: linear-gradient(135deg, #dc2626 0%, #991b1b 100%);
}

.stat-card.high {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
}

.stat-card.medium {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
}

.stat-card.low {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
}

.stat-number {
    font-size: 2.5rem;
    font-weight: bold;
    margin-bottom: 0.5rem;
}

.stat-label {
    font-size: 0.875rem;
    text-transform: uppercase;
    letter-spacing: 1px;
    opacity: 0.9;
}

/* Tickets List */
.tickets-list {
    max-height: 500px;
    overflow-y: auto;
}

.ticket-item {
    background: var(--bg-color);
    padding: 1.5rem;
    border-radius: 8px;
    margin-bottom: 1rem;
    border-left: 4px solid var(--primary-color);
    transition: all 0.3s ease;
}

.ticket-item:hover {
    box-shadow: var(--shadow);
    transform: translateX(5px);
}

.ticket-item.critical {
    border-left-color: var(--critical-color);
}

.ticket-item.high {
    border-left-color: var(--warning-color);
}

.ticket-item.medium {
    border-left-color: var(--primary-color);
}

.ticket-item.low {
    border-left-color: var(--success-color);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: start;
    margin-bottom: 0.75rem;
}

.ticket-title {
    font-weight: 600;
    font-size: 1.1rem;
    color: var(--text-primary);
}

.ticket-id {
    font-size: 0.875rem;
    color: var(--text-secondary);
    font-family: monospace;
}

.ticket-meta {
    display: flex;
    gap: 1rem;
    flex-wrap: wrap;
    font-size: 0.875rem;
    color: var(--text-secondary);
}

.ticket-domain {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
}

.domain-badge {
    background: var(--primary-color);
    color: white;
    padding: 0.25rem 0.5rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 600;
}

.empty-state {
    text-align: center;
    color: var(--text-secondary);
    padding: 3rem;
    font-style: italic;
}

/* Footer */
footer {
    text-align: center;
    color: white;
    margin-top: 3rem;
    opacity: 0.8;
}

/* Responsive Design */
@media (max-width: 768px) {
    body {
        padding: 1rem;
    }

    header h1 {
        font-size: 1.75rem;
    }

    .card {
        padding: 1.5rem;
    }

    .form-row {
        grid-template-columns: 1fr;
    }

    .stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .ticket-header {
        flex-direction: column;
        gap: 0.5rem;
    }
}

/* Scrollbar Styling */
.tickets-list::-webkit-scrollbar {
    width: 8px;
}

.tickets-list::-webkit-scrollbar-track {
    background: var(--bg-color);
    border-radius: 4px;
}

.tickets-list::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 4px;
}

.tickets-list::-webkit-scrollbar-thumb:hover {
    background: var(--text-secondary);
}

/* Made with Bob */